Welcome to the Oud Al-Maher website. These terms and conditions apply to this site and to all its divisions and affiliated branches that refer to these terms and conditions. The website is owned and operated by Oud Al-Maher Trading Establishment, and any contract entered into on this website is made with Oud Al-Maher only. Accordingly, any liability shall solely be associated with Oud Al-Maher. Access to and use of the website, including purchases made through it, are subject to these terms and conditions.

If you have any questions or inquiries regarding these terms and conditions, please contact our customer service team by sending a message or calling:

00966542668872 — available from Sunday to Thursday, from 9:00 AM to 11:30 AM and from 4:00 PM to 10:30 PM.

Use of the Website

We grant you access to the website in accordance with these terms. Any order placed through the website by you is strictly subject to these terms.

  • During registration or when completing a purchase or subscription, you agree to receive:
    • Emails or SMS messages related to order fulfillment and purchases.
    • Promotional messages, marketing SMS, and push notifications.

Definitions

  • Content: All content available on the site including images, logos, icons, photographs, audio, data, and software.
  • Terms: These conditions as stated on this page.
  • Delivery Note: The document attached to your order listing all items we have shipped to you.
  • Force Majeure: Includes, but is not limited to, acts of God, war, riots, breaches of security, labor unrest, terrorism, fire, floods, rebellion, restrictions, government regulations, import/export bans, strikes, industrial disputes, explosions, power outages, equipment failure, or any event beyond our reasonable control.
  • Buyer: The individual who enters into a contract to purchase a product or service from Oud Al-Maher.
  • Personal Information: All details provided to us by you.
  • Product: Any item offered for sale on the website.
  • Product Description: The section of the website that includes specific terms and details related to the product.
  • Recipient: The individual(s) to whom the goods are delivered according to the agreement with the buyer.
  • Trademark: The brand names, logos, and service marks featured on the site.
  • Site: Refers to the Oud Al-Maher website.
  • You / Your / Yourself: Refers to the user of the website.

Registration

You guarantee that the personal information you provide during registration is true, up-to-date, and complete in all aspects — especially your agreement not to impersonate another person, entity, or use a false name or one you are not authorized to use.

You agree to notify us immediately of any change in your personal information by contacting our customer service team via WhatsApp at 00966542668872 or by phone.

Indemnity

You agree to fully indemnify, defend, and hold us and our officers, directors, employees, agents, and suppliers harmless from all claims, liabilities, damages, losses, costs, and expenses — including legal fees — arising from your breach of these terms or from your use of the site, or from another person’s use of your account or personal information.

Delivery Timeframe

The shipping department can process orders to all regions within Saudi Arabia and the Gulf Cooperation Council (GCC) countries.

The buyer is responsible for providing the correct shipping address to ensure successful delivery. Please verify your address before placing each order.

Oud Al-Maher is committed to delivering orders to the address listed on the order. Every customer receives a message with the shipment tracking number and order details to monitor shipping and delivery through Aramex.

  • Domestic Shipping Fee: SAR 25 including VAT
  • (Add SAR 10 if selecting Cash on Delivery)
  • GCC Shipping Fee: SAR 70 for the first kilogram
  • (According to the selected shipping company; cost increases based on actual or volumetric weight — whichever is higher)
  • Delivery Time within Saudi Arabia:
  • 7 to 10 working days
  • Delivery Time to GCC Countries:
  • 15 to 25 days

Note: Delivery dates may vary during peak seasons such as Ramadan and Eid.

Our Rights

We reserve the right to:

  • Modify, suspend, or permanently shut down the website or any part of it — with or without prior notice.
  • We bear no liability to you or any third party for any modification or shutdown of the website.
  • Change the terms from time to time. Any continued use of the website after such changes implies your acceptance of them.
  • It is your responsibility to regularly check the terms and conditions. If you do not agree to any change, you must immediately stop using the site.

Trademarks & Copyrights

All intellectual property rights — whether registered or unregistered — on the website and its content (including but not limited to text, graphics, images, video, audio, and layout) remain our sole property.

Contact Information

Kingdom of Saudi Arabia – Jeddah

Oud Al-Maher Trading Establishment

Commercial Registration No.: 4030312520

Phone Numbers:

  • +966 54 668 8007
  • +966 54 466 6477
  • +966 54 266 8872