This Privacy Policy (alongside our legal terms) sets out the basis on which any personal data we receive from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we handle it.

Order Approval

All orders are subject to approval in accordance with our acceptance regulations.

If you provide a valid email address, we will send you an acknowledgment email including the details of the product you ordered. This does not constitute an order confirmation or acceptance by us. The order will be approved when we process it and send you a confirmation email.

We reserve the right to contact you by phone to confirm your order details and address any issues related to the delivery.

Please refer to the “Order Cancellation and Modification” section of our Terms for further clarification.

Your order may be rejected due to one of the following reasons:

  • The product is out of stock.
  • We are unable to obtain sufficient authorization for payment.
  • There is an error in product description or pricing.
  • You do not meet the eligibility requirements specified in our terms.

In case of issues with your order, our customer service team will contact you as soon as possible.

We reserve the right to reject any purchase at any time.

We make every reasonable effort to keep your order and payment details secure. However, if negligence occurs on our part, we cannot be held responsible for any loss you may incur if a third party gains unauthorized access to any data you provide.

All products shown on the website are subject to availability.

Contract Formation & Electronic Contracts

The technical steps required to form a contract between you and us are as follows:

  • Select the desired product(s) and proceed to checkout.
  • You will be guided through simple steps on the website.
  • Your items will be delivered using the method chosen at checkout.
  • You will receive an email acknowledging the order—this is not an order confirmation.
  • Our acceptance of your order is confirmed once the product is dispatched.

Website Use

Your use of this site indicates that you have read, understood, and unconditionally accepted the terms of this privacy policy. This acceptance forms a legally binding agreement. If you do not agree with the terms of this privacy policy, please cease accessing or using the website immediately.

Order Cancellation or Modification

  • You may cancel your order within 7 business days of receiving the goods. Cancellations after this period will not be accepted unless the goods are faulty.
  • For a refund, the item must be returned to us. Once received, a refund will be processed within 2 weeks.
  • To cancel or modify an order, contact us as soon as possible after placing your order. If your order has already been packed or dispatched, it cannot be canceled or changed.
  • Contact Customer Service via phone at 00966542668872 from 9 AM to 10 PM, Saturday to Thursday.

Please provide the following information:

  • Customer name
  • Order number
  • Order date
  • Order value
  • Payment method

Payment

The total value of your order includes the product price and shipping fees (as detailed in the delivery section). You confirm that the payment account or card used is yours. All credit/debit cards are subject to validation and authorization. If the card issuer refuses to authorize the transaction, we will not be liable for any delay or failure.

Delivery

We reserve the right to:

  • Withdraw any product from our website at any time.
  • Modify or delete any content.
  • Refuse to process any transaction or suspend service to anyone at any time.

If we do not accept your order, you will be notified.

We are not liable to you or any third party in case of:

  • Product withdrawal
  • Refusal to process a transaction after the order has been submitted

Order Eligibility

To place an order on our website:

  • Provide your real name, phone number, email, address, and payment details.
  • Specify your desired store for pickup. If outside Saudi Arabia, provide a local mailbox.
  • Provide accurate delivery address details.
  • Own a valid credit/debit card issued by an acceptable bank.
  • You authorize us to share or receive updated payment info from third parties as needed.

Delivery policies and eligibility vary by country. Please review our Shipping and Returns Policies for more information.

Discounts and Promotions

Discounts may be issued via promotional emails, ads, banners, or third-party promotions. There is no cash alternative, and terms are non-negotiable unless stated otherwise.

  • Discounts apply to full-price items only and not to sale or clearance items.
  • Oud Al-Maher reserves the right to cancel or change any promotion at any time without notice.
  • Loyalty card discounts are deducted from full prices and require login before shopping.
  • Final prices shown after entering a promo code or logging in will be the amount payable.

To apply a promo code:

  • Enter the code in the “Promo Code” field during checkout.
  • Some promotions may require a minimum spend and exclude shipping fees.

Returns of promotional items are subject to the Return Policy.

Disclaimers and Limitations of Liability

The materials on this site are intended only for residents of Saudi Arabia. We do not guarantee uninterrupted or error-free service due to internet and technical uncertainties.

You access the site at your own risk. We are not liable for damage from accessing or using the site.

We are not responsible for:

  • Color inaccuracies due to screen display.
  • Typographical or data errors.
  • Outdated product info (prices/specs).

We reserve the right to correct errors and update product info without notice.

We are not responsible for:

  • Economic losses (e.g., revenue, profit, business).
  • Special or indirect losses.
  • Reputational damage.

Liability

Our liability for any product purchased is limited to the order value.

The website and all related content are provided “as is” and “as available” without any warranty, express or implied.

You should consult your doctor before using any products sold, as nothing on this site constitutes medical advice or a substitute for professional consultation. We do not claim to be medically qualified.

We do not guarantee the availability of any product in physical stores. For in-store availability, we recommend contacting the nearest branch.

Force Majeure

We are not responsible for delay or failure to perform obligations due to circumstances beyond our control.

Customs duties for international shipments are the responsibility of the customer.

Security Measures

Upon registration, Oud Al-Maher website uses strict fraud prevention and abuse protection methods, including:

  • Logging IP address and access frequency
  • Collecting access data to detect multiple accounts or fraudulent behavior
  • Sharing data with trusted fraud management services
  • Use of cookies for session storage and improved user experience

We collect personal and confidential information from:

  • User-submitted forms
  • Site usage and partially completed forms
  • Transaction history

The company is not responsible for orders not delivered within 30 days of the order date.

Saudi Arabia – Jeddah

Oud Al-Maher Trading Establishment

Commercial Registration Number: 4030312520

Phone Numbers:

00966546688007

00966544666477