Frequently Asked Questions (FAQs)

What is Oud Al Maher Store?

Oud Al Maher is one of the leading establishments in the field of natural and enhanced oud wood, as well as oud oil, in the Kingdom of Saudi Arabia. Founded in 2018, the company is committed to delivering the highest quality standards to its customers.

Which countries does Oud Al Maher serve?

Oud Al Maher currently serves all regions within the Kingdom of Saudi Arabia and the Gulf Cooperation Council (GCC) countries. We aspire to expand our services in the future to include the entire Arab world.

Can I order from Oud Al Maher if I’m outside the GCC?

Currently, no. However, we plan to extend our services to all Arab countries in the near future.

What shipping options are available at Oud Al Maher?

We partner with global shipping companies to ensure timely delivery of all orders. If you are located in Jeddah, your order may be delivered quickly through one of our local representatives. Our management team carefully monitors the quality and accuracy of packing and shipping to ensure your order arrives in excellent condition and as fast as possible.

When are orders shipped?

Shipping depends on the confirmation of payment. If the payment is confirmed before 11:00 AM, your order will be shipped the same day. If the confirmation is received after that time, it will be shipped the next day. (Excludes official holidays and weekends.)

What payment methods are available at Oud Al Maher?

All our payment methods are secure and widely recognized both locally and internationally, including:

• Cash on delivery
• Credit/debit card payments
• Interest-free installments via Tabby

Is it safe to shop and pay on the Oud Al Maher website?

Yes, shopping on our website is 100% secure. Oud Al Maher uses SSL encryption to ensure the safety and confidentiality of all personal and payment information. You’ll notice a security lock symbol next to the website URL — a sign that your data is protected with a high level of encryption.

How can I shop from Oud Al Maher and do I have to pay immediately?

Shopping is simple. Just add the products you want to your shopping cart. Once you’re done, go to the cart and click “Checkout.” Then, fill in your personal and delivery details, select your preferred payment method, and confirm your payment.

What happens after I confirm my order and payment?

Once your order is confirmed and paid, it moves to the packaging and shipping stage. This process takes 2 to 4 business days, depending on your location’s distance from our warehouses.

Still have questions?

You can contact our customer service directly via:
Phone: +966546688007 or +966546688987
Email: info@oudalmaher.com